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FAQ

  • Q. DOES SOLESERIOUSS.COM SELL FAKES, FACTORY VARIANTS OR UNAUTHORIZED RELEASES ?
  • A. NO. ALL OF OUR SHOES ARE 100% AUTHENTIC. PURCHASED DIRECTLY FROM AUTHORIZED RETAILERS. AT THE CUSTOMERS REQUEST WE CAN ALWAYS INCLUDE THE ORIGINAL RECEIPT. IF YOU'RE STILL HESITANT ABOUT PLACING AN ORDER WITH US YOU CAN ALSO CHECK OUT THE REVIEWS ON OUR WEBSITE AND ON OUR REVIEW INSTAGRAM PAGE @SOLESERIOUSSREVIEWS.
  • Q. WHERE IS SOLESERIOUSS.COM LOCATED ?
  • A. WE ARE LOCATED IN NEW YORK CITY.
  • Q. DOES SOLESERIOUSS.COM HAVE A PHYSICAL STORE ?
  • A. NO. AS OF NOW WE DO NOT HAVE A PHYSICAL STORE; BUT WE WILL VERY SOON.
  • Q. WHAT TYPE OF PAYMENT METHODS DOES SOLESERIOUSS.COM ACCEPT ?
  • A. WE ACCEPT ALL MAJOR CREDIT/DEBIT CARDS & PAYPAL.
  • Q. IF I PLACE A PREORDER IS MY PAIR GUARANTEED ?
  • A. YES. ALL PREORDERS ARE 100% GUARANTEED. 
  • Q. WHY DOESN'T MY ORDER PROCESS SUCCESSFULLY ?
  • A. THERE CAN BE A FEW REASONS TO WHY AN ORDER DOESN'T PROCESS SUCCESSFULLY. INCLUDING ENTERING THE INCORRECT BILLING ADDRESS, RISK OF FRAUD, OR MAYBE THAT YOUR BANK IS BLOCKING THE TRANSACTION.
  • Q. DOES SOLESERIOUSS.COM ACCEPT INTERNATIONAL ORDERS ?
  • A. YES. WE ACCEPT INTERNATIONAL ORDERS.
  • Q. CAN I CANCEL MY ORDER ?
  • A. NO. ALL ORDERS ARE FINAL.
    • Q. WHAT IS SOLESERIOUSS.COM'S RETURN POLICY ?
    • A. THERE ARE NO RETURNS ALL SALES ARE FINAL.
    • Q. HOW DOES SOLESERIOUSS.COM SHIP ?
    • A.  ALL ORDERS ARE SHIPPED DOUBLE BOXED WITH A TRACKING NUMBER VIA USPS. 
    • Q. DOES SOLESERIOUSS.COM SHIP INTERNATIONALLY ?
    • A.  YES. WE OFFER SHIPPING TO ALL COUNTRIES WORLDWIDE.
    • Q. WHEN WILL I RECEIVE MY ORDER ?
    • A. YOU WILL RECEIVE YOUR ORDER WITHIN 1-4 BUSINESS DAYS AFTER IT HAS BEEN SHIPPED. 
    • Q. WHEN WILL I RECEIVE TRACKING INFO FOR MY ORDER ?
    • A. YOU WILL RECEIVE TRACKING INFO VIA EMAIL ONCE YOUR ORDER HAS BEEN SHIPPED.
    • Q. WHEN WILL MY PREORDER SHIP ?
    • A. PREORDERS SHIP ON THE DATE OR THE TIME FRAME POSTED IN THE DESCRIPTION OF THAT PARTICULAR ITEM.
    • Q. WHY DOES IT SAY "NOT FOUND" WHEN I TRACK MY PACKAGE ?
    • A. IT CAN TAKE UP TO 24-48 BUSINESS HOURS FOR TRACKING INFO TO UPDATE *EXCLUDES WEEKENDS & HOLIDAYS*.
    • Q. HOW CAN MY ORDER GET FEATURED ON THE TESTIMONIAL PAGE ?
    • A. IF YOU WOULD LIKE YOUR ORDER TO BE FEATURED ON OUR TESTIMONIAL PAGE GIVE US A S/O ON INSTAGRAM/TWITTER/FACEBOOK INCLUDING @SOLESERIOUSS #SOLESERIOUSS.